Exceed your revenue goals with PowerCC

PowerCC’s easy-to-use predictive dialer software includes predictive dialing, preview dialing, progressive dialing, and manual dialing modes. It dramatically increases agent productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and–most importantly–never involving you or your agent on a call until a live person answers.

Predictive, Preview, and Progressive Dialing

With easy to use campaign management tools, you can run and manage predictive dialer campaigns, set call volume options, call forwarding options, and use different dialing modes including progressive, preview, manual, and predictive.

  • Use your own phone service
  • Always a Live Connect
  • Run multiple simultaneous campaigns
  • Make hundreds of calls per minute
  • Alternate Phone System
  • Automatic Time Zone Adjustment
  • Advanced OptPace™ volume pacing algorithm
  • Get detailed campaign reports

Boost Agent Productivity With the Agent Portal

The Agent Portal is a unified Web software for call control and quick CRM access. Agents can pick up calls, forward calls, and put calls on hold with the Agent Portal. Whenever a live call connects, your agents will see a popup screen with the caller’s CRM information on it. From there, agents can enter notes, history, view call history, and edit CRM record information.

  • Automatic CRM popup screen
  • Dynamic call scripts
  • Call routing and forwarding
  • Answer anywhere using PC and headset
  • Edit, share, and save CRM information
  • Call recording and whisper coaching

Convert Leads to Customers with the Built-in CRM

Built in CRM in Predictive Dialer

Managing all your data can be tough, which is why we offer a fully integrated Voicent CRM, with support for Salesforce, ZohoCRM, and SugarCRM integrations. With Voicent’s built-in CRM, you can upload and import your contact lists with the click of a button. Voicent CRM allows you to create contact lists using campaign results and automatically handles opt in opt out.

  • Unlimited contact groups and sublists
  • Quick search CRM contacts
  • Easy importing and upload
  • Save custom CRM fields
  • Automatically generated reports
  • Use built-in CRM or integrate CRM

Automate Your Business Workflow

Workflow Automation Predictive Dialer

With PowerCC CRM and predictive dialer, you can set up triggers whenever a lead becomes a customer, when a call recipient opts in to your campaign, and much more.

  • Define custom behavior-based triggers
  • Set up automatic email drip systems
  • Run automated marketing campaigns
  • Automatic opt in opt out management
  • Set up automatic notifications

PowerCC is Great For

Call center outbound campaigns with many agents

Predictive dialer campaigns help agents increase productivity by reducing the time they spend hand dialing and waiting for lines to connect.

Business marketing campaigns by a single user

Are you a one man army? Use the predictive dialer to spread your message with call center professionalism.

Campaigns to deliver consistent marketing messages by agents

Use the predictive dialer to deliver professional, call center quality marketing and sales messages. When a prospect is interested, their call will be automatically connected to a live agent.

Political campaigns to reach more voters

Use the predictive dialer to reach voters, send your campaign message out, and generate buzz about your campaign.

Nonprofit fundraising campaigns

Fundraising has never been easier with predictive dialing. Use predictive dialing to find potential donors and interested volunteers.

Debt Collection

Make calls to people to collect debt and keep their payments on time.

Perks You and Your Agents Will Love

 

Scalable and flexible

  • Works with VOIP and PBX
  • Works on any PC
  • Intuitive interface and design
  • Feature rich and yet easy to use
  • You can try before you buy
  • Seamlessly integrates with other software