Traditional team actual call time is less than 3.5 hours per day while PowerCC actual call time is more than 7 hours
Use the auto dialer to reach voters and get your message heard, and use automated telephone polls and surveys to find out what is working for your campaign. Deliver your message to millions.
Use the auto dialer to automatically call people for upcoming event notifications, event time changes, road closures, and more.
Use auto dialer to notify millions of people about severe weather conditions, such as upcoming hurricanes, flood, or other disasters.
Use the auto dialer to automatically call people for debt collection with personalized messages. Use a press 1 campaign to connect to an agent or IVR system to resolve payment issues over the phone.
Use our auto dialer to send promotional information and get more leads. But make sure to check federal and state auto dialer laws.
Use the auto dialer to call people for merchant pickup and delivery notifications. Our auto dialing software can be seamlessly integrated with any software tool or web site, allowing telephone calls be triggered automatically in response to customer actions, such as a new web sign up.
Use auto dialing to stay connected to your congregation and reach members.
Use the auto dialer to call students, teachers, and local communities for emergency situations. Also use it for attendance notifications and lunch-balance notifications.
Use the auto dialer to notify people to correct their code violations, such as removing illegal street signs and paying fines.
PowerCC’s easy-to-use predictive dialer software includes predictive dialing, preview dialing, progressive dialing, and manual dialing modes. It dramatically increases agent productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and–most importantly–never involving you or your agent on a call until a live person answers.
With easy to use campaign management tools, you can run and manage predictive dialer campaigns, set call volume options, call forwarding options, and use different dialing modes including progressive, preview, manual, and predictive.
The Agent Portal is a unified Web software for call control and quick CRM access. Agents can pick up calls, forward calls, and put calls on hold with the Agent Portal. Whenever a live call connects, your agents will see a popup screen with the caller’s CRM information on it. From there, agents can enter notes, history, view call history, and edit CRM record information.
Managing all your data can be tough, which is why we offer a fully integrated Voicent CRM, with support for Salesforce, ZohoCRM, and SugarCRM integrations. With Voicent’s built-in CRM, you can upload and import your contact lists with the click of a button. Voicent CRM allows you to create contact lists using campaign results and automatically handles opt in opt out.
With PowerCC CRM and predictive dialer, you can set up triggers whenever a lead becomes a customer, when a call recipient opts in to your campaign, and much more.
Predictive dialer campaigns help agents increase productivity by reducing the time they spend hand dialing and waiting for lines to connect.
Are you a one man army? Use the predictive dialer to spread your message with call center professionalism.
Use the predictive dialer to deliver professional, call center quality marketing and sales messages. When a prospect is interested, their call will be automatically connected to a live agent.
Use the predictive dialer to reach voters, send your campaign message out, and generate buzz about your campaign.
Fundraising has never been easier with predictive dialing. Use predictive dialing to find potential donors and interested volunteers.
Make calls to people to collect debt and keep their payments on time.
Scalable and flexible
The Multi-Tenant Edition of PowerCC gives Telecom Service Providers a powerful platform to serve the small and medium size telesales team. Unlimited Hosted Multi-Tenants, Unlimited re-sellers, user self portal,and powerful built-in Billing system to help Telecom Service Providers win the market.
Industry-leading call center reporting software
Real-time dashboards provide instant, relevant information across a wide range of contact center roles.
Track operational and performance metrics
Pre-configured, real-time widgets
Create unlimited dashboards
Automate and streamline the flow of NICE inContact data to your external systems for richer reporting and augment the value of your contact center data by combining with other sources.
Extract information to a data warehouse
Ensure secure, real-time data connections
Reporting APIs for programmatic access to data
Quick & easy
Pre-built reports provide instant value, and it’s easy to create custom reports if needed. Securely share information with the people who need it.
Core reporting requirements out of the box
Point and click custom report creation
Multiple distribution options
Role-based access controls
Drag and drop realtime dashboard. So you get to know what’s happening in your call center at a glance.