Reports & Analytics

Industry-leading call center reporting software

QM
Take
early
action
Real-time dashboards provide instant, relevant information across a wide range of contact center roles.

Track operational and performance metrics
Pre-configured, real-time widgets
Role-tailored information
Create unlimited dashboards

QM
Amplify
reporting
efforts
Automate and streamline the flow of NICE inContact data to your external systems for richer reporting and augment the value of your contact center data by combining with other sources.

Extract information to a data warehouse
Ensure secure, real-time data connections
Reporting APIs for programmatic access to data

QM
Quick & easy
access to
information
Pre-built reports provide instant value, and it’s easy to create custom reports if needed. Securely share information with the people who need it.

Core reporting requirements out of the box
Point and click custom report creation
Multiple distribution options
Role-based access controls

workforce optimization
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